You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

Question

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Research suggest that your best response is not to respond outwardly but rather to rethink the way you are responding inwardly. For example, 66% of participants in a recent study reported their performance declined when they were the recipients of incivility, and 25% admitted they took their frustration out on customers. Another study found that verbal aggression reduces victims' working memory, making even simple instructions difficult to follow. So you're right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

You Are Right to Want to Strategize How to Calm