Question 1

What is organizational development? What are the various values on which the organizational development techniques are based?

Accepted Answer

The answer of What is organizational development? What are the...

Question 2

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

Accepted Answer

Action research is a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicate. Its value is in providing a scientific methodology for managing planned change. An approach that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance is appreciative inquiry.

Question 3

List the eight steps in Kotter's eight-step plan for implementing change.

Accepted Answer

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Question 4

During the dreaming step of appreciative inquiry, participants ________.
A) identify the organization's strengths
B) use information from the discovery phase to speculate on possible futures
C) find a common vision of how the organization will look in the future
D) write action plans and develop implementation strategies
E) recount times they felt the organization worked best

Accepted Answer

During the dreaming step of appreciative inquiry, employees use information from the discovery phase to speculate on possible futures, such as what the organization will be like in five years.

Question 5

What are the various organizational development techniques?

Accepted Answer

The answer of What are the various organizational development techniques?...

Question 6

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.
A) appreciative inquiry
B) action research
C) team building
D) process consultation
E) social reinforcement

Accepted Answer

Most organizational development approaches are problem centered. They identify a problem or set of problems, then look for a solution. Appreciative inquiry (AI) instead accentuates the positive. Rather than looking for problems to fix, it seeks to identify the unique qualities and special strengths of an organization, which members can build on to improve performance. That is, AI focuses on an organization's successes rather than its problems.

Question 7

During the design step of appreciative inquiry, participants ________.
A) find a common vision of how the organization will look in the future
B) use information from the discovery phase to speculate on possible futures
C) identify the organization's strengths
D) recount times they felt the organization worked best
E) write action plans and develop implementation strategies

Accepted Answer

During the design step of appreciative inquiry, participants find a common vision of how the organization will look in the future and agree on its unique qualities.

Question 8

Sensitivity training emphasizes changing behavior through structured group interaction.

Accepted Answer

Sensitivity training refers to an early method of changing behavior through unstructured group interaction.

Question 9

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?
A) dreaming
B) destiny
C) collaboration
D) inferring
E) discovery

Accepted Answer

The appreciative inquiry process consists of four steps-discovery, dreaming, design, and destiny-often played out in a large-group meeting over a two- or three-day time period and overseen by a trained change agent. Discovery sets out to identify what people think are the organization's strengths.

Question 10

________ is a method of changing behavior through unstructured group interaction.
A) Action research
B) Planned modification
C) Process consultation
D) Sensitivity training
E) Psychoanalysis

Accepted Answer

Sensitivity training refers to an early method of changing behavior through unstructured group interaction. Members are brought together in a free and open environment in which participants discuss themselves and their interactive processes, loosely directed by a professional behavioral scientist who created the opportunity to express ideas, beliefs, and attitudes without taking any leadership role.

Question 11

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Accepted Answer

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions about each other. Here, training sessions closely resemble diversity training, except that rather than focusing on demographic differences, they focus on differences among occupations, departments, or divisions within an organization.

Question 12

Which of the following is a step in the appreciative inquiry process?
A) analysis
B) dreaming
C) inferring
D) classifying
E) collaboration

Accepted Answer

The appreciative inquiry process consists of four steps: discovery, dreaming, design, and destiny. These steps are often played out in a large-group meeting over a two- or three-day time period and overseen by a trained change agent.

Question 13

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Accepted Answer

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Question 14

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?
A) action research
B) intergroup development
C) appreciative inquiry
D) process consultation
E) social reinforcement

Accepted Answer

Managers often sense their unit's performance can be improved but are unable to identify what to improve and how. The purpose of process consultation (PC) is for an outside consultant to assist a client, usually a manager, to perceive, understand, and act upon process events with which the manager must deal.

Question 15

Appreciative inquiry involves identifying and fixing problems.

Accepted Answer

Appreciative inquiry (AI) accentuates the positive. Rather than looking for problems to fix, it seeks to identify the unique qualities and special strengths of an organization, which members can build on to improve performance. AI focuses on an organization's successes rather than its problems.

Question 16

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?
A) It tries to identify discrepancies among member perceptions and solve these differences.
B) It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance.
C) It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how.
D) It consists of four steps including discovery, dreaming, design, and destiny.
E) It seeks to change groups' attitudes, stereotypes, and perceptions about each other.

Accepted Answer

AI focuses on an organization's successes rather than its problems. The AI process consists of four steps-discovery, dreaming, design, and destiny-often played out in a large-group meeting over a two- or three-day time period and overseen by a trained change agent.

Question 17

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service?
A) continuous improvement
B) appreciative inquiry
C) innovation
D) process reengineering
E) organizational streaming

Accepted Answer

Innovation, a specialized kind of change, is a new idea applied to initiating or improving a product, process, or service. So all innovations imply change, but not all changes necessarily introduce new ideas or lead to significant improvements.

Question 18

Organizational development (OD) is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Accepted Answer

Organizational development (OD) is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Question 19

Describe Lewin's three-step model used for managing change.

Accepted Answer

The answer of Describe Lewin's three-step model used for managing...

Question 20

Describe the process of appreciative inquiry (AI).

Accepted Answer

The answer of Describe the process of appreciative inquiry (AI)....

Quiz 18: Organizational Change and Stress Management

What is organizational development? What are the various values on which the organizational development techniques are based?

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

List the eight steps in Kotter's eight-step plan for implementing change.

During the dreaming step of appreciative inquiry, participants ________.

What are the various organizational development techniques?

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

During the design step of appreciative inquiry, participants ________.

Sensitivity training emphasizes changing behavior through structured group interaction.

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

________ is a method of changing behavior through unstructured group interaction.

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Which of the following is a step in the appreciative inquiry process?

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Appreciative inquiry involves identifying and fixing problems.

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service?

Organizational development (OD) is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Describe Lewin's three-step model used for managing change.

Describe the process of appreciative inquiry (AI).