Repeating the same idea in the opening and closing paragraphs of a direct plan message stresses the main idea..
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Q6: Unsolicited positive or neutral news messages occur
Q7: Congratulatory messages are appropriate for business-related accomplishments
Q8: A social business message is sent to
Q9: Claim adjustments and request approvals help organizations
Q10: When using the direct plan, you may
Q12: The opening paragraph of a request for
Q13: When requesting information about an individual, the
Q14: A claim adjustment should include an apology
Q15: The purpose of a message must be
Q16: Threatening not to do business with the
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