Although claims are written using the direct plan, a writer should not ask for a specific remedy until after he or she has provided a detailed explanation of the circumstances of the claim.
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Q1: Most messages written in business may be
Q3: A claim is a request for action
Q4: When using the direct plan, a writer
Q5: Because a request made via e-mail will
Q6: Unsolicited positive or neutral news messages occur
Q7: Congratulatory messages are appropriate for business-related accomplishments
Q8: A social business message is sent to
Q9: Claim adjustments and request approvals help organizations
Q10: When using the direct plan, you may
Q11: Repeating the same idea in the opening
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