In the explanation section of a claim adjustment message, the sender should:

Question

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The best choice is to focus on what has been done to solve or correct the problem. This shows the receiver that the sender is taking action to address the issue and is committed to finding a resolution. Apologizing for any inconvenience is also important, but it should not be the main focus. proving the writer wasn't at fault or describing why the problem occurred may not always be relevant or necessary in a claim adjustment message.

In the Explanation Section of a Claim Adjustment Message, the Sender