Eighteen months ago you carpeted five rooms in your home.The carpet was top-of-the-line and cost $14,750.Within the first two months the carpet began to wrinkle.You contacted Munson's Carpet, the firm that sold you the carpet, and it sent an installer to restretch the carpet.The carpet looked good when he finished; however, one month later you noticed other wrinkles in the carpet.Munson's Carpet sent an installer to restretch the carpet once again.During the past 18 months, this procedure was repeated five times.You asked Charles Munson, the owner of Munson's Carpet, to contact a sales representative for the manufacturer to inspect the carpet in your home.After inspecting the carpet, the sales representative stated that the carpet has a bad backing.He is unwilling to replace the carpet because the one-year warranty has expired.Write a letter to Mr.Munson requesting that his firm replace the carpet at no cost to you.

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The Answer of Eighteen months ago you carpeted five rooms in your home.The carpet was top-of-the-line and cost $14,750.Within the first two months the carpet began to wrinkle.You contacted Munson's Carpet, the firm that sold you the carpet, and it sent an installer to restretch the carpet.The carpet looked good when he finished; however, one month later you noticed other wrinkles in the carpet.Munson's Carpet sent an installer to restretch the carpet once again.During the past 18 months, this procedure was repeated five times.You asked Charles Munson, the owner of Munson's Carpet, to contact a sales representative for the manufacturer to inspect the carpet in your home.After inspecting the carpet, the sales representative stated that the carpet has a bad backing.He is unwilling to replace the carpet because the one-year warranty has expired.Write a letter to Mr.Munson requesting that his firm replace the carpet at no cost to you.

Eighteen Months Ago You Carpeted Five Rooms in Your Home