Question 1

The final phase in Lewin's planned change process is _____.

Accepted Answer

The final phase in Lewin's planned change process is refreezing, which involves solidifying and reinforcing the changes made during the previous stages. This includes implementing strategies to ensure the change becomes permanent and is integrated into the organization's culture and practices.

Question 2

With respect to the force-coercion strategy,_____ involves working indirectly to gain special advantage over other persons and thereby make them change.

Accepted Answer

Political maneuvering involves working indirectly to gain special advantage over other persons and thereby make them change. It is different from direct forcing, unilateral decision-making, rational persuading, and authoritarian planning, as it involves using social and political influence to achieve one's goals rather than direct coercion or persuasion.

Question 3

Ramon,a new employee at SRV Inc.,finds that the company encourages formal attire and manners of speech.He notices that people are very organized in their approach to different tasks and all communication follows a strict hierarchy.In the given context,Ramon is observing the _____ culture at the organization.

Accepted Answer

The answer of Ramon,a new employee at SRV Inc.,finds that...

Question 4

According to Kurt Lewin's model for planned change,which of the following phases involves preparing a system for change?

Accepted Answer

The unfreezing phase in Lewin's model involves preparing a system for change by creating awareness of the need for change and building a supportive climate.

Question 5

With respect to change strategies,a(n)_____ pursues change by participation in assessing change needs,values,and goals.

Accepted Answer

The shared power strategy involves participation from stakeholders in order to assess change needs, values, and goals. This approach allows for input from multiple perspectives and promotes buy-in and commitment to the change. The other options involve more top-down approaches to change implementation.

Question 6

Lexiren Inc.follows an organizational culture where new leaders are given the opportunity to present their ideas.The company follows a flexible organizational structure where creativity,growth,and change are valued.In the context of organizational cultures,which of the following cultures is reflected in the given scenario?

Accepted Answer

The scenario describes an entrepreneurial culture where new leaders are given the opportunity to present their ideas, creativity, growth, and change are valued, and the organizational structure is flexible.

Question 7

According to Kurt Lewin's model for planned change,which of the following phases involves stabilizing the system after change?

Accepted Answer

The refreezing phase involves stabilizing the system after change by reinforcing and solidifying new ways of thinking, behaving, and operating. This phase ensures that the changes implemented during the restructuring phase are maintained and become part of the organization's culture and identity.

Question 8

In which of the following phases in Lewin's planned change process is it important to evaluate results,provide feedback to the people involved,and make any required modifications in the original change?

Accepted Answer

The Refreezing phase is where the change is stabilized, and it is important to evaluate the results, provide feedback, and make any required modifications in the original change to ensure a smooth transition and reinforcement of the new behaviors and practices.

Question 9

With respect to change strategies,_____ is more likely to get slower results with high commitment and long term internalization.

Accepted Answer

The shared power strategy is more likely to get slower results with high commitment and long-term internalization. This is because shared power involves collaborating and involving different stakeholders in the change process, which may take more time and effort to build consensus and achieve buy-in. However, this approach can also lead to more sustainable and effective change in the long run, as it fosters a sense of ownership and empowerment among those involved. Rational persuasion strategy relies on logical arguments and facts to convince individuals to support the change, top-down strategy relies on authoritative decision-makers to lead the change, force-coercion strategy relies on using intimidation or threats to get compliance, and authoritarian strategy relies on strict control and obedience to authority.

Question 10

The most common error in the refreezing phase in Lewin's model for planned change is:

Accepted Answer

Declaring victory too soon and withdrawing support before the change is really fixed in normal routines is the most common error in the refreezing phase in Lewin's model for planned change. This can lead to a relapse into old habits and practices, and ultimately render the change ineffective.

Question 11

With respect to the force-coercion strategy,_____ involves straightforward and unilateral action to "command" that change take place.

Accepted Answer

Direct forcing involves using physical or economic force to compel change to take place. This strategy is unilateral and does not require negotiation or compromise with the other party.

Question 12

The owner of Makers & Bakers Ltd.has purchased a few new machines.To ensure that the new machines are effective,he continually gathers feedback from his employees and makes relevant changes by customizing the machines based on their feedback.What kind of change is depicted here?

Accepted Answer

This kind of change is called improvisational change, which involves making incremental adjustments to improve the efficiency of existing processes or systems based on feedback from employees or other stakeholders. It is not a radical or coercive change that involves a drastic or mandatory overhaul of existing systems, nor is it a transformational change that fundamentally alters the nature of the organization. It is also not a framing change that involves changing the way people view a situation or problem.

Question 13

Which of the following change strategies is empowerment based and highly participative?

Accepted Answer

The shared power strategy is empowerment-based and highly participative, as it involves shared decision-making and delegation of responsibilities to employees. The other strategies listed involve more unilateral decision-making or use of force or persuasion, rather than truly empowering employees.

Question 14

_____ tries to covertly influence others by selectively providing information and structuring events in favor of the desired change.

Accepted Answer

Manipulation and co-optation involve using tactics that are not necessarily overtly forceful or coercive, but still involve influencing others towards a desired change through more subtle means. This can include selectively providing information, structuring events, or using other persuasive tactics. Education and communication, negotiation and agreement, and facilitation and support all involve more open and transparent ways of influencing others, while explicit and implicit coercion involve using more forceful tactics.

Question 15

Which of the following change strategies in an organization pursues change through empirical data and sound argument?

Accepted Answer

The rational persuasion strategy seeks to make a logical case for change using empirical data and sound argument. This approach is typically used when the change is complex and requires convincing others through analysis and facts rather than relying on emotions or authority.

Question 16

Delaying a sense of urgency for change and neglecting to build a coalition of influential persons who support the change,is a major reason for the failure of the _____ phase in the Lewin's model for planned change.

Accepted Answer

The unfreezing phase in Lewin's model for planned change involves creating a sense of urgency and establishing a need for change. Without a sense of urgency and a coalition of influential supporters, the change may face resistance and ultimately fail. Therefore, delaying a sense of urgency and neglecting to build a coalition can lead to the failure of the unfreezing phase.

Question 17

Which of the following specifically involves making continual adjustments as changes are being implemented?

Accepted Answer

Improvising specifically involves making continual adjustments as changes are being implemented. This involves being flexible and adapting to new situations as they arise, which is crucial in the process of change management. Unfreezing, changing, and refreezing are all steps in the broader change management process, but they do not necessarily involve continual adjustments as changes are being implemented. Coercing is not a step in the change management process and is not relevant to this question.

Question 18

Which of the following change strategies in an organization pursues change through formal authority and/or the use of rewards or punishments?

Accepted Answer

The force-coercion strategy relies on formal authority and punishments to achieve change. It involves using threats or actual punishment to get people to change their behavior or attitudes. This strategy can be effective in the short-term, but can also create resentment and resistance in the long-term.

Question 19

It is important to find a good fit between your personal preferences and the pace and nature of change in the career field and organizations in which you choose to work.To achieve this fit,you have to understand:

Accepted Answer

The answer of It is important to find a good...

Question 20

Which of the following scenarios depict the unfreezing stage according to Lewin's model for planned change?

Accepted Answer

The unfreezing stage in Lewin's model for planned change is the stage where the organization prepares for change by recognizing the need for change, assessing the current situation, and creating a sense of urgency. In option B, the firm is rearranging existing teams in order to cope with the new system upgrade that has to be made, which represents the unfreezing stage. The other options do not represent the unfreezing stage as they are either related to managing current situations or implementing changes.

Quiz 12: Organization Culture and Change