Some market-oriented firms give employees expanded authority to solve customer problems on the spot.What is this known as?
A)relationship selling
B)deregulation
C)empowerment
D)commissioning

Question

Quizplus · Accepted Answer

This is known as employee empowerment, where firms give employees the authority and autonomy to make decisions and solve problems for customers without having to repeatedly consult with managers or seek approval from higher ups. This allows for quicker, more efficient customer service and can lead to increased customer satisfaction and loyalty.

Some Market-Oriented Firms Give Employees Expanded Authority to Solve Customer