The ability of each hotel guest to use his or her room's television to check out of the hotel room and to confirm additional charges on bills in the hotel's restaurants and gift shops is an example of which of the following?

Question

Quizplus · Accepted Answer

The ability of each hotel guest to use his or her room's television to check out of the hotel room and to confirm additional charges on bills in the hotel's restaurants and gift shops is an example of mass customization. This technology adoption fully satisfies the guests' individual needs and preferences while keeping a standardized experience across all rooms.

The Ability of Each Hotel Guest to Use His or Her