Sandy Tappan Owns an Automobile Detailing Business Called Sizzlin' Shine

Sandy Tappan owns an automobile detailing business called Sizzlin' Shine.Her goal is to outperform other auto shops by specializing in detailing services.Her shop doesn't do any mechanical or collision repair work.Tappan prices her detailing service higher than her competition because she uses only the best materials,and they cost more than the materials used by her competitors.Her goal is to maximize profits.
-Refer to Sizzlin' Shine.When a customer first patronizes Sizzlin' Shine's complete detailing service,he or she receives a handwritten thank-you note and a coupon for the next visit from Sandy Tappan.What do the thank-you note and coupon represent?

A) functional tactics
B) tangible cues
C) intangible cues
D) manipulation tactics