An obvious disadvantage of using customer relationship management is its ineffectiveness in pinpointing high-value customers.

Question

Quizplus · Accepted Answer

This statement is false. Customer relationship management (CRM) systems are specifically designed to identify and prioritize high-value customers through analysis of their past behaviors and interactions with the company. By assigning a value score to each customer, organizations can focus their efforts on retaining and satisfying those who are most valuable to their business.

An Obvious Disadvantage of Using Customer Relationship Management Is Its