Phoi Nguyen, a manufacturing mechanic, determines that the molds for manufacturing plastic jar lids are wearing out sooner than expected. Phoi contacts her manager to request that the parts be reordered. In this instance, Phoi played the role of a(n) ________.

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Phoi Nguyen is a manufacturing mechanic who determines that the molds for manufacturing plastic jar lids are wearing out sooner than expected. She contacts her manager to request that the parts be reordered. In this instance, Phoi played the role of a user because she is the one who uses the molds and has identified the problem.

Phoi Nguyen, a Manufacturing Mechanic, Determines That the Molds for Manufacturing