The service profit chain includes internal service quality, satisfied and productive service employees, greater service value, healthy service profits and growth, and ________.
A) higher market share
B) better paid employees
C) satisfied and loyal customers
D) increased manufacturing efficiency
E) higher morale

Question

Quizplus · Accepted Answer

The service profit chain includes satisfied and loyal customers as a crucial component, as they are ultimately the ones driving the growth and profitability of the business. While the other options may have a positive impact on the service profit chain, only satisfied and loyal customers directly contribute to the chain's ultimate goal of healthy profits and growth.

The Service Profit Chain Includes Internal Service Quality, Satisfied and Productive