Service ________ means that services cannot be stored for later sale or use.
A) consistency
B) perishability
C) variability
D) intangibility
E) inseparability

Question

Quizplus · Accepted Answer

Perishability refers to the characteristic of services that they cannot be stored and sold later. This is because services are usually consumed at the time they are produced, and cannot be saved for future use. Consistency refers to the uniformity of service quality, variability refers to the tendency of services to vary in quality, intangibility refers to the lack of physical form of services, and inseparability refers to the fact that services are produced and consumed at the same time.

Service ________ Means That Services Cannot Be Stored for Later