Right after closing, Joshua, a senior sales manager at Halcyon Technologies, called up the customer to ensure that she was satisfied with Halcyon's products. By calling the customer, Joshua also wanted to ensure repeat business. In this instance, Joshua is in the ________ stage of the selling process.

Question

Quizplus · Accepted Answer

Joshua is making a follow-up call to ensure customer satisfaction and encourage repeat business, which is a typical activity in the follow-up stage of the selling process.

Right After Closing, Joshua, a Senior Sales Manager at Halcyon