Capitalizing on the customer's complaints about the previous detergents she has used, Sheila, a salesperson, explains to the customer why her company's detergent Swish is better and how it can be a one-stop solution for everyday washing. In which of the following steps of the selling process is Sheila?

Question

Quizplus · Accepted Answer

Sheila is in the presentation step of the selling process, where she is presenting her product and explaining its features and benefits to the customer.

Capitalizing on the Customer's Complaints About the Previous Detergents She