A call center operator who must answer calls as they come according to routine,highly scripted procedures is an example of low
A)task identity.
B)skill variety.
C)autonomy.
D)feedback.
E)task significance.

Question

Quizplus · Accepted Answer

Autonomy refers to the degree of freedom and independence an employee has in their job. In this case, the call center operator must follow specific procedures and routines, indicating a lack of autonomy.

A Call Center Operator Who Must Answer Calls as They