Lauren is listening to a coworker describe a problem with her supervisor.As she listens, Lauren is trying to put herself in her coworker's situation and understand the real problem between the supervisor and her coworker.Lauren is using _______ skills to complete this task.
A)technical
B)human relations
C)conceptual and design
D)business
E)documentation

Question

Quizplus · Accepted Answer

Lauren is actively listening and trying to empathize with her coworker, which requires human relations skills. Technical skills refer to specific knowledge and expertise in a certain area, such as programming or accounting. Conceptual and design skills involve the ability to see the big picture and come up with new ideas. Business skills involve understanding how organizations and industries work, while documentation skills involve record-keeping and written communication.

Lauren Is Listening to a Coworker Describe a Problem with Her