Question 1

Bill and Monica are asked to act out a sexual harassment situation to develop skill in handling such situations.What type of training is this?

Accepted Answer

The training technique described involves having individuals act out a scenario, which is a typical approach to role-playing.

Question 2

Measures of training success generally include all of the following EXCEPT:

Accepted Answer

Trainer satisfaction is not typically considered a measure of training success. The focus is usually on the trainees, their satisfaction, the knowledge or abilities they have gained, any behavioral changes that have occurred, and improvements in individual and organizational performance. Trainer satisfaction may be important for feedback and continuous improvement of the training program, but it is not a direct measure of success.

Question 3

If the goals of the training program include providing concrete information to a group of trainees or comparing process options, which one of the following methods would most likely be used?

Accepted Answer

Classroom training is typically used to provide concrete information and compare process options to a group of trainees, as it allows for structured presentations and discussions.

Question 4

Jenna is looking for a method of training her employees that will allow them to learn at their own pace and will not disrupt the work environment.Jenna's best choice of training method would be ________ training.

Accepted Answer

Distance training, also known as online or e-learning, allows employees to learn at their own pace and can be done outside of typical working hours without disrupting the work environment. It also provides flexibility in location, as employees can participate from any location with internet access.

Question 5

Which of the following training methods would be most appropriate for teaching human relations skills?

Accepted Answer

Role-playing is the most appropriate training method for teaching human relations skills as it allows individuals to practice interpersonal skills in a simulated environment. It helps learners to develop skills such as conflict resolution, communication, and active listening, which are critical for effective human relations.

Question 6

Which of the following training methods would be most appropriate for teaching conceptual and design skills?

Accepted Answer

The answer of Which of the following training methods would...

Question 7

Acme Global provides its employees with a tuition reimbursement program.If an Acme Global employee wants to take college classes or pursue a degree related to that employee's job or functional area, the organization will reimburse the employee for tuition when the employee completes the class.Acme Global is developing its employees through ________.

Accepted Answer

Acme Global is providing a formal education program through tuition reimbursement to develop its employees.

Question 8

Which of the following training methods would be most appropriate for teaching technical skills?

Accepted Answer

The answer of Which of the following training methods would...

Question 9

Aziz sent all his employees to training on project management.Afterward, Aziz collected data on the time each project took to complete and how much was spent on each project.He compared that data to the same information from before his employees attended training.Aziz was completing a(n) _________ assessment of training.

Accepted Answer

Aziz collected data on the time and cost of projects before and after the training to determine if there was a measurable impact on performance. This indicates that Aziz is conducting a results assessment of the training.

Question 10

After Ahmad completed training on the use of the new forklift, Ahmad's supervisor made notes on how well Ahmad handled the equipment.Ahmad's supervisor was completing a(n) _________ assessment of training.

Accepted Answer

Ahmad's supervisor was observing how well he handled the equipment, which is a measure of his behavior during the training. Therefore, the assessment being completed is a behavior assessment.

Question 11

After training, Kyle completed MC and essay questions that tested his knowledge of the content of the training.Kyle completed a(n) _________ assessment of training.

Accepted Answer

The assessment described measures Kyle's knowledge and learning of the training content, indicating a learning assessment. Option A (reaction) would measure Kyle's initial response to the training, Option C (behavior) would measure Kyle's job performance changes after the training, and Option D (results) would measure the impact of the training on organizational goals. Option E (alternative) is not a relevant type of assessment in this context.

Question 12

When Laura started working in the accounting department, she felt like her boss hovered over her all day and constantly double checked her work.As a result, Laura made sure she always did her work exactly as the boss would like and she double checked her own work so the boss would find no errors.Eventually, she found that her boss stopped hovering and double checking her work.What Laura experienced was _________.

Accepted Answer

Laura experienced negative reinforcement, as the removal of the boss's hovering (an unpleasant stimulus) increased her behavior of double-checking her work to avoid errors.

Question 13

Behavior Modeling would work best for improving which skill sets?

Accepted Answer

Behavior Modeling is a technique used to improve human skills, which include communication, leadership, teamwork, and conflict resolution. It involves observing and modeling the behavior of successful individuals in a specific skill set and then practicing and applying those behaviors to one's own skills. It may not be as effective for improving other skills such as technical or design skills, which require more hands-on practice and experimentation.

Question 14

After training, Anthony completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree.Anthony completed a(n) _________ assessment of training.

Accepted Answer

The assessment form that Anthony completed asked him to rate statements regarding his reactions to the training, such as its effectiveness and his sense of competence. This type of assessment is focused on the learners' immediate reactions to and satisfaction with the training, and is therefore known as a reaction assessment.

Question 15

Jennifer has been the top sales person in her department for years.It seems that every other month she wins the department's award for reaching sales goals.The department recently installed a new software program for entering sales.Jennifer has not taken time to learn the new system, preferring to spend her time on the phone making sales.Last month, the department manager decided that only sales entered into the new software would count toward the monthly award.Jennifer did not win an award this month.What Jennifer experienced was _________.

Accepted Answer

Jennifer's lack of award due to not using the new software can be considered punishment, as she lost something (the award) as a consequence of her behavior (not using the new software). Positive reinforcement would have been if Jennifer had received an award or some form of reward for using the new software. Extinction would involve the behavior being ignored or not rewarded, which is not the case in this scenario. Negative reinforcement would have been if something unpleasant (e.g. a reduction in commission) had been removed once Jennifer started using the new software. Alternative reinforcement involves providing a different option or reward, which is not applicable here as the same award was available but with a different condition.

Question 16

Allie is showing Sam how to process certain types of laboratory specimens.Allie always works one-on-one with new-hire employees.Sam and Allie are engaged in a training activity known as ___________.

Accepted Answer

On-the-job training involves teaching employees new skills while they are performing their regular job duties. In this scenario, Allie is working with Sam one-on-one, so this is an example of on-the-job training. Distance training involves learning through virtual methods, classroom training involves teaching in a formal classroom setting, simulation training involves training through lifelike scenarios, and alternative training is a general term that could refer to a variety of non-traditional training methods.

Question 17

After the class, the students were able to serve three more clients per hour than before.Which of Kirkpatrick's levels of evaluation is involved here?

Accepted Answer

The increase in the number of clients served is a change in behavior, which is measured at Kirkpatrick's second level of evaluation.

Question 18

________ distance learning is a process in which a student can sign in to a training site at any point in time.

Accepted Answer

Asynchronous distance learning allows students to access course materials and complete assignments at their own pace and on their own schedule, without having to be present at specific times for live lectures or discussions. This flexibility is a key characteristic of asynchronous distance learning.

Question 19

Jason is looking for a method of training his employees that will provide hands-on experience and allow for the instructor to customize the training to each employee's needs.Jason's best choice of training method would be ________ training.

Accepted Answer

On-the-job training provides hands-on experience and allows the instructor to customize the training to each employee's needs. It is the most effective method for practical or skill-based learning. Other methods like classroom, distance, or simulation may not provide the same level of personalized training.

Question 20

Anya is looking for a method of training her employees that will provide consistent knowledge and information about company policies to a large number of people.Anya's best choice of training method would be ________ training.

Accepted Answer

Classroom training is effective for delivering consistent information to a large group, ensuring everyone receives the same knowledge about company policies.

Quiz 7: Training, Learning, Talent Management, and Development