Top salesperson Carl noticed that the new salesperson, Brandon, was struggling to make sales.Carl told Brandon that learning sales was a process and made some suggestions for how Brandon could improve his sales techniques.Together, Carl and Brandon practiced the techniques and Brandon said he would start trying them out on clients.The two made an appointment to follow up on how the techniques were working in two weeks.Carl provided _________ to Brandon.

Question

Quizplus · Accepted Answer

Carl provided coaching to Brandon by identifying areas of improvement, suggesting techniques, and practicing with him. Coaching focuses on developing skills and reaching goals, which is what Carl was doing with Brandon. Counseling (B) involves providing emotional support and guidance, which was not the main focus of Carl's interaction with Brandon. Conducting training (C) involves teaching specific knowledge or skills, which was not mentioned in the scenario. Discipline (D) involves correcting behavior or actions, which was not necessary or mentioned in the scenario. Monitoring (E) involves observing and tracking progress, which may have been part of Carl's coaching but was not explicitly mentioned.

Top Salesperson Carl Noticed That the New Salesperson, Brandon, Was