Question 1

Todd enjoys the rush of adrenaline he gets as his project deadlines get closer.He feels he does his best and most creative work in the last hours available on an assignment.Todd is experiencing _________.

Accepted Answer

Todd is experiencing functional stress, as it motivates him to do his best and most creative work. This type of stress can actually be beneficial, as it helps individuals to achieve their goals and meet deadlines. Burnout (A) is a negative reaction to chronic stress, resulting in emotional exhaustion, cynicism, and reduced personal accomplishment. Bad management (C) and dysfunctional stress (D) refer to situations in which stress is not beneficial and may actually be harmful to individuals. Treated stress (E) is not a commonly used term in psychology.

Question 2

After a long week at work, Jennifer enjoys unwinding by playing golf with her friends.Jennifer is managing stress through _________.

Accepted Answer

Jennifer is managing stress through relaxation by playing golf with her friends.

Question 3

Miguel found that his workload was causing him significant stress.To help him get organized, he started using a new program that organized his email for him.Miguel is managing stress through _________.

Accepted Answer

Miguel is using time management to help him get organized and reduce his stress levels.

Question 4

Vince hates the pressure of meetings.When he gets into the room with other executives he feels anxious and cannot present his ideas clearly.Vince is experiencing ________.

Accepted Answer

Vince is experiencing dysfunctional stress, which is stress that impairs one's ability to function effectively. This is evident as Vince feels anxious and cannot present his ideas clearly in meetings.

Question 5

When Kelsey starts to feel overwhelmed by everything she has to do, she tends to hunch her shoulders.When she realizes she is doing this, she works on letting go of all the tension in her body going from head to toe.Kelsey is managing stress through _________.

Accepted Answer

Kelsey is managing stress through relaxation techniques such as letting go of tension in her body from head to toe.

Question 6

Wynona has three hours left to turn in her project but feels like she needs four hours.To keep her stress level manageable, she keeps telling herself "I can meet the deadline.I can meet the deadline." Wynona is managing stress through _________.

Accepted Answer

Wynona is using positive self-talk to manage her stress. By repeating phrases like "I can meet the deadline," she is able to stay focused and calm, even though she feels like she needs more time. This is a helpful strategy for managing short-term stressors and can be effective for many people. Time management, relaxation, exercise, and treatment can all be helpful for managing stress, but based on the information provided in the scenario, positive thinking seems to be the most relevant strategy.

Question 7

Mengya and Kayla make sure they get away from the office together at least once a week for lunch.The time away provides them both with the opportunity to vent their frustrations with work to one another.Mengya and Kayla are managing stress through ________.

Accepted Answer

Mengya and Kayla are managing stress through a support network, as they use the time away from work to vent their frustrations to each other.

Question 8

_________ are factors that may, if extreme, cause people to feel overwhelmed by anxiety, tension, or pressure.

Accepted Answer

Stressors are external or internal factors that can trigger anxiety, tension, or pressure in people. Examples of stressors could be work-related deadlines, financial troubles, or relationship conflicts. If stressors are too extreme, it can lead to mental health issues such as anxiety disorders or depression.

Question 9

Ann feels stress before she makes presentations in meetings.To help her minimize stress, she pauses outside the meeting and takes five slow deep breaths through her nose.She holds each breath for about 5 seconds and then lets it out slowly.Then she heads into her meeting.Ann is managing stress through _________.

Accepted Answer

Ann is using a relaxation technique of deep breathing to manage her stress.

Question 10

Which stress level causes low performance?

Accepted Answer

Low or high stress can lead to low performance due to insufficient motivation or overwhelming pressure, respectively. Moderate stress often optimizes performance by providing enough challenge without overwhelming.

Question 11

What is defined as a constant lack of interest and motivation to perform one's job?

Accepted Answer

Burnout is defined as a constant lack of interest and motivation to perform one's job. It can be caused by chronic job stress, feelings of inadequacy, and a lack of support or recognition in the workplace. It can lead to physical and mental exhaustion, as well as negative attitudes toward work and colleagues.

Question 12

Erika has found that getting up early enough to have a real breakfast has made her more productive and less stressed at work.Erika is managing stress through __________.

Accepted Answer

Erika is managing her stress through better nutrition by incorporating a real breakfast into her morning routine.

Question 13

Many organizations have successfully implemented interventions to reduce repetitive stresses on employees in their daily work by modifying existing equipment, making changes in work practices, and purchasing new tools.These interventions are considered ________.

Accepted Answer

The interventions mentioned in the statement that involve modifying equipment, work practices, and tools to reduce repetitive stress are examples of ergonomics. Ergonomics is the science of designing and arranging equipment, tools, systems, and work practices to fit the physical and cognitive capabilities and limitations of workers. Thus, option D is the correct answer. Option A, job training, may or may not be related to ergonomics, but it is not explicitly mentioned in the statement. Option B, employee assistance programs, and option C, employee wellness programs, are not related to interventions aimed at reducing repetitive stress.

Question 14

Acute stress is also known as _____________ stress.

Accepted Answer

Acute stress is a normal and functional response to a challenging or dangerous situation. It releases hormones that help to prepare the body for fight or flight response.

Question 15

__________ is the management of personnel, equipment, and facilities in order to protect them.

Accepted Answer

Workplace security involves managing the safety and protection of personnel, equipment, and facilities in order to prevent harm from internal or external threats such as theft, violence, or terrorism. EAP (emergency action plan) involves having a plan in place for responding to emergencies, such as natural disasters or accidents. Ergonomics is the study of designing workplace systems and environments to optimize the well-being and performance of workers. Cyber security deals with protecting computer systems and networks from unauthorized access or attacks. EWPs (elevated work platforms) are specialized equipment used for tasks at heights, such as cherry pickers or scissor lifts.

Question 16

The ______ provides guidelines for immediate actions and operations required to respond to an emergency or disaster.

Accepted Answer

An emergency response plan is specifically designed to provide guidelines for immediate actions and operations required to respond to an emergency or disaster. The other options are not directly related to the management of emergency or disaster situations.

Question 17

When he feels stressed at work, Joseph closes his office door and practices meditation.Joseph is managing stress through _________.

Accepted Answer

Joseph is practicing relaxation techniques (meditation) to manage his stress.

Question 18

Which of the following factors was NOT mentioned in the text as a method for managing stress?

Accepted Answer

Teamwork exercises were not mentioned in the text as a method for managing stress. The other options (exercise, relaxation exercises, time management, and nutrition) were mentioned as effective strategies for managing stress.

Question 19

______ is the use of tools and processes to protect organizational computer systems and networks.

Accepted Answer

Cyber security involves the use of tools and processes to protect organizational computer systems and networks from online threats such as malware, hacking, and phishing attacks. It includes measures such as firewalls, encryption, intrusion detection systems, and regular software updates to keep systems secure. Options A, B, C, and E are not related to the concept of protecting computer systems and networks from online threats.

Question 20

Antonia feels like she has been working too hard for too long.She used to love her job and looked forward to coming to work.Now she has to force herself out of bed on workdays and dreads going to the office.Antonia is experiencing _________.

Accepted Answer

Antonia is exhibiting symptoms of burnout, which is a state of emotional, physical, and mental exhaustion caused by prolonged stress and overwork. This is commonly experienced by individuals in demanding jobs or those who have been working too hard for too long, leading to a lack of motivation, cynicism, and decreased job performance.

Quiz 12: Protecting and Expanding Organizational Reach