Mediators use ____________ to help parties in conflict overcome barriers that prevent a resolution.
A)arbitration
B)counseling
C)negotiation
D)facilitation

Question

Quizplus · Accepted Answer

Mediators use facilitation to help parties in conflict overcome barriers that prevent a resolution. Facilitation is the process of guiding a group towards a consensus or agreement by promoting communication, identifying issues, and encouraging creative problem-solving. Mediators do not use arbitration as it involves an arbitrator making a decision for the parties involved, and they do not use counseling as it is focused on the emotional well-being of an individual, rather than resolving a conflict. Negotiation is a potential tool for the parties themselves, rather than the mediator.

Mediators Use ____________ to Help Parties in Conflict Overcome Barriers