Eric is a manager at a local café.Eric frequently receives complaints about his staff and the overall customer satisfaction is low.Eric recognizes the need for change,but fears that his staff will be hesitant to embrace a change in the culture they have created.At what stage in Lewin's Change Model is Eric's cafe in?
A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question

Quizplus · Accepted Answer

Eric's cafe is in the unfreezing stage of Lewin's Change Model, as he recognizes the need for change but is facing resistance from his staff. In this stage, the focus is on creating a readiness for change by breaking down the current culture and increasing awareness of the need for change.

Eric Is a Manager at a Local Café