Taylor is a cashier at Best Buy.Her manager decides to have Taylor trained to work on the floor,helping customers find what they need in case she is short-staffed on the floor.This is an example of ___________.
A)Job rotation
B)Cross-training
C)Job enlargement
D)Combining

Question

Quizplus · Accepted Answer

Cross-training involves training employees to work in multiple areas or roles within the company. In this scenario, Taylor is being trained to work on the floor in addition to her role as a cashier, which is an example of cross-training. Job rotation involves moving employees through different roles or departments, job enlargement involves increasing the scope or responsibilities of a job, and combining involves combining two or more jobs into a single position.

Taylor Is a Cashier at Best Buy