________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is the process that involves everyone in an organization focusing on the customer to continually improve product value. It is a strategic approach to long-term success through customer satisfaction. TQM involves continuously improving all operations, from design to production and service, based on customer needs and feedback. It is a holistic approach that involves all employees in the organization, from top-level managers to frontline workers, in a continuous effort to improve quality and customer value.

________ Is the Process That Involves Everyone in an Organization