Question 1

Kevin has recently graduated from college and is applying for a new job.What might Kevin look at if he wants to find out more information about the company?

Accepted Answer

A

Question 2

Peter is starting his own delivery company called "Ding Dong Delivery." He is currently starting the company for his home town and the surrounding area (20-mile radius).Peter currently has $500,000 in capital, an office space with Internet and telephones, and 10 delivery trucks, but no employees.What resource is Peter missing that is crucial for his business to get running?

Accepted Answer

Peter's business is a delivery company, which means it requires employees to deliver the packages. While the physical resources such as the trucks and office space are important, without human resources, the business cannot function. Therefore, Peter's missing resource is human or employees.

Question 3

McDonald's transformation of bread and hamburger meat into one of the best-selling products in the world is an example of utilizing which internal environmental factor?

Accepted Answer

Systems process refers to the way in which an organization transforms inputs into outputs. In this case, McDonald's transforms bread and hamburger meat into one of the best-selling products in the world.

Question 4

Which of the following answers the question, "Who we are as an organization?"

Accepted Answer

A mission statement outlines the purpose and values of the organization, including who the organization is and what it seeks to achieve.

Question 5

__________ is/are the technology used to transform inputs into outputs.

Accepted Answer

System process refers to the technology used in transforming inputs into outputs. This includes hardware, software, and other tools used to perform tasks such as data entry, processing, analysis, and output generation. Physical resources (A) refer to tangible assets such as equipment, materials, and facilities. Management tools (B) refer to software applications used by managers to plan, organize, and control business processes. Human resources (D) refer to the people who work for an organization and provide their skills and expertise to help achieve its goals.

Question 6

Products and services offered to customers are ________.

Accepted Answer

Products and services offered to customers are the outputs of a business. Resources refer to the inputs that are used to produce the outputs, physical inputs refer to tangible items such as raw materials, and internal factors refer to the business's internal operations and decision-making processes.

Question 7

Kim interviewed prospective new employees for ten new jobs in her company.Which internal environmental factor was Kim utilizing?

Accepted Answer

Resources are considered an internal environmental factor because they encompass the human, financial, physical, and knowledge factors a company uses to achieve its objectives. In this context, interviewing prospective new employees directly relates to the human resources aspect, as it involves the process of selecting individuals who can contribute to the company's goals and needs.

Question 8

Adilah modified the assembly line at her plant, which produces toy dinosaur figures.By painting the parts before they are assembled, she was able to increase the line's daily production by 5%.This was a change to which part of the systems process?

Accepted Answer

The transformation stage of the systems process involves changing inputs into outputs. Adilah's modification to the assembly line, which involves painting the parts before assembly to increase daily production by 5%, is a change to the transformation stage. The feedback stage involves receiving information about how the system is performing and making adjustments accordingly. Inputs are the resources and materials used in the system, while outputs are the final products or services produced by the system.

Question 9

What does one call the organization's purpose or reason for being?

Accepted Answer

The organization's purpose or reason for being is typically referred to as its mission, so option B is the correct choice. Culture refers to the shared beliefs, values, and practices that characterize an organization, while environment refers to the external factors that impact the organization. Stakeholders refer to individuals or groups who have an interest or concern in the organization's actions and outcomes.

Question 10

The five components of the internal environment include management and culture, mission, system processes, structure, and ________.

Accepted Answer

The five components of the internal environment include management and culture, mission, system processes, structure, and resources. The other options (B, C, D) are not part of the five components.

Question 11

________ are people whose interests are affected by organizational behavior.

Accepted Answer

Stakeholders are individuals or groups who have a stake or interest in the organization, such as shareholders, suppliers, customers, government agencies, and the surrounding community. These stakeholders are affected by the behavior of the organization and its employees, and may play a role in shaping that behavior. Managers and employees are also affected by organizational behavior, but they are not the only ones. Customers may be indirectly affected by organizational behavior, but they are not typically considered stakeholders unless they have a significant investment in the organization.

Question 12

Jim is the logistics manager and a large portion of his position requires him to utilize computer-driven data to keep track of orders and inventory.Which part of the systems process is Jim most likely exhibiting?

Accepted Answer

Jim is using computer-driven data to monitor orders and inventory, which involves analyzing and interpreting data to make informed decisions, a process associated with feedback.

Question 13

The ___________ include(s) the factors that affect the organization's performance from within its boundaries.

Accepted Answer

The internal environment includes all the elements and factors that affect the performance of an organization from within its boundaries, such as organizational structure, culture, resources, employees, and management. External factors refer to the elements and factors that are located outside the organization, such as economic, technological, political, social, legal, and ecological factors. Organizational culture is a subset of the internal environment that includes the shared values, beliefs, norms, customs, and practices which shape the behavior and attitudes of the members of an organization. Therefore, the best choice is A, internal environment.

Question 14

An example of a company's mission would be which of the following?

Accepted Answer

A mission statement is a statement of the purpose of a company or organization. Option B clearly defines the company's focus on customer service, which indicates its mission. The other options are not comprehensive enough to be considered a mission statement.

Question 15

Hachiro noticed that sales of his bakery's normally best-selling bread decreased after he switched to a different brand of flour.This is an example of a problem at which part of the systems process?

Accepted Answer

This is an issue with the inputs of the bakery's process, specifically the decision to switch brands of flour. The flour is a crucial input in producing the bread and the change in the type of flour may have affected the quality and taste of the bread, resulting in decreased sales.

Question 16

Which of the following provides a means of control to ensure that the inputs and transformation process are producing the desired results?

Accepted Answer

Feedback provides a means of control to ensure that the inputs and transformation process are producing the desired results. It involves comparing the actual outputs to the desired outputs and using this information to make any necessary adjustments to the inputs or the transformation process. This helps to improve the overall efficiency and effectiveness of the system.

Question 17

Which of the following consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share?

Accepted Answer

Organizational culture consists of the shared values, beliefs, and assumptions about appropriate behavior within an organization. Management culture refers specifically to the values and beliefs held by the organization's leaders. A mission statement is a formal statement of the organization's purpose and goals. The internal environment encompasses all factors within the organization that might affect its operations, including culture, management, and mission.

Question 18

Which of the following is not part of the systems process?

Accepted Answer

Inputs, outputs, and feedback are all part of the systems process, but structure refers more to the organization or arrangement of the system and is not necessarily a component of the process itself.

Question 19

________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

Accepted Answer

Total quality management (TQM) is the process that involves everyone in an organization focusing on the customer to continually improve product value. It is a strategic approach to long-term success through customer satisfaction. TQM involves continuously improving all operations, from design to production and service, based on customer needs and feedback. It is a holistic approach that involves all employees in the organization, from top-level managers to frontline workers, in a continuous effort to improve quality and customer value.

Question 20

Robert works for Nordstrom and loves coming to his job.He attributes the love for his job to the values and beliefs that the company shares with its employees.Robert's affinity for his job is most likely due to the company's _______

Accepted Answer

Robert's love for his job is attributed to the values and beliefs of the company, which are the components of its organizational culture. Organizational culture refers to the shared values, beliefs, attitudes, and customs that characterize an organization and its employees.

Quiz 2: The Environment: Culture, Ethics, and Social Responsibility