Question 1

__________ is designed to anticipate and prevent possible problems.

Accepted Answer

Preliminary control is focused on preventing possible problems by planning and anticipating them before they occur. Concurrent control involves monitoring ongoing activities to ensure they meet established standards, while rework control involves correcting mistakes that have already occurred. Damage control is a reactive measure taken after a problem has occurred to minimize its impact.

Question 2

XYZ Corp's customer satisfaction is slowly declining.What part of the organizational system are they most likely lacking in?

Accepted Answer

Feedback is essential in determining customer satisfaction. Without proper feedback mechanisms, XYZ Corp may not be aware of their declining satisfaction levels and may not be able to take necessary actions to improve.

Question 3

Warranties are an example of __________.

Accepted Answer

Warranties are a form of damage control as they address issues after a product has been sold and a problem has occurred, aiming to rectify or compensate for the damage.

Question 4

Service industries should focus primarily on preliminary and ______________ control.

Accepted Answer

The answer of Service industries should focus primarily on preliminary...

Question 5

Preliminary control focuses on the __________ stage of the systems process.

Accepted Answer

Preliminary control focuses on the inputs stage of the systems process, as it involves identifying and assessing the inputs needed for the transformation process to achieve the desired output. This includes evaluating factors such as the quality, quantity, and availability of inputs, as well as any potential risks or constraints that may impact the overall functioning of the system. By ensuring that the inputs are adequate and appropriate, preliminary control can help to improve the efficiency and effectiveness of the transformation process, and ultimately enhance customer/stakeholder satisfaction with the final output. Therefore, option A) is the best choice.

Question 6

______________ is necessary when preliminary and concurrent controls have failed.

Accepted Answer

The answer of ______________ is necessary when preliminary and concurrent...

Question 7

The products made by XYZ Corp during the last shift are all missing the bag of screws that should be in each box.What system control needs to be used at this point?

Accepted Answer

Rework control is the correct system control to use in this situation because it involves correcting defects after they have occurred. In this case, the missing bag of screws in each box is a defect that needs to be addressed by adding the missing parts to the products.

Question 8

Rework control focuses on the __________ stage of the systems process.

Accepted Answer

The answer of Rework control focuses on the __________ stage...

Question 9

Although in most organizations, the __________ department is the only functional area that actually transforms the inputs into the outputs of goods and services that are sold to customers, all functional departments use the systems process.

Accepted Answer

The operations department is responsible for transforming inputs into outputs in the form of goods and services. While other functional departments also use the systems process, they do not directly transform inputs into outputs in the same way as the operations department. Therefore, option A is the best choice.

Question 10

Preliminary control is used to _____________.

Accepted Answer

Preliminary control involves identifying potential problems and taking preventive actions. It is a proactive approach and aims to avoid or minimize negative impacts on customers/stakeholders. Choices B and C refer to corrective control rather than preliminary control.

Question 11

Concurrent control focuses on the __________ stage of the systems process.

Accepted Answer

Concurrent control focuses on monitoring and adjusting the transformation process, ensuring that it is proceeding as planned and any deviations are corrected in real-time. This allows for better efficiency and effectiveness of the overall system. Inputs and outputs are part of the overall system but are not the primary focus of concurrent control. Customer/stakeholder satisfaction is important to consider but is typically addressed in the feedback and evaluation stages of the system process, not during concurrent control.

Question 12

Which of the following is not a step in the control systems process?

Accepted Answer

The answer of Which of the following is not a...

Question 13

Feedforward control is also known as _________.

Accepted Answer

Feedforward control is a preliminary control mechanism that uses information about the input and process to anticipate potential problems and correct them before they happen.

Question 14

_________ is the process of monitoring progress and taking corrective action when needed to ensure that objectives are achieved.

Accepted Answer

Controlling is the process of monitoring progress towards achieving goals and taking corrective action if necessary. It involves setting performance standards, measuring actual performance, comparing it with the standards, identifying deviations, and taking corrective action. It is an essential function of management as it ensures that goals are achieved efficiently and effectively. The other options, strategic planning, alignment, and progress management, are related concepts but do not specifically refer to the process of monitoring progress and taking corrective action.

Question 15

An action taken to fix an output is _________.

Accepted Answer

Rework control refers to the action taken to fix an output to ensure it meets requirements or specifications. This may involve making adjustments or corrections to the product or service to improve its quality or functionality. Damage control refers to the measures taken to mitigate the negative effects of an error or problem, while warranty control refers to the management of warranty claims and repairs. Feedback is information provided in response to a request or inquiry and is not necessarily related to fixing an output. Hence, the best choice is B, rework control.

Question 16

Which of the following is not a functional area/department?

Accepted Answer

Operations, human resources, and marketing are all functional areas/departments commonly found in organizations. However, funding is not typically considered its own functional area/department, as financial responsibilities are often intertwined with other areas such as operations or accounting.

Question 17

Preventative maintenance is an example of __________.

Accepted Answer

Preventative maintenance is a form of preliminary control because it aims to prevent problems before they occur by keeping equipment and machinery in good condition.

Question 18

______________ is action taken to fix an output.

Accepted Answer

Rework control refers to the action taken to correct and fix any errors or defects found in the output. This process involves identifying the root cause of the problem, determining the appropriate corrective action, and reworking the output to ensure that it meets the desired quality standards. The other options do not specifically refer to fixing an output.

Question 19

Control describes the process used to________ objectives.

Accepted Answer

Control involves monitoring progress towards the identified objectives and taking corrective action if necessary. While identifying, defining, and vetting objectives are important steps in the planning process, they do not directly relate to the process of controlling.

Question 20

Planning and organizing are the keys to ____________.

Accepted Answer

The statement "planning and organizing are the keys to preliminary control" makes the most sense out of the given options. Rework control, damage control, and concurrent control all refer to different types of control measures rather than the keys to achieving control.

Quiz 14: Managing Control Systems, Finances, and People