Which characteristics tend to be demonstrated by firms that invest and expand their training programs?
A) higher turnover and gross margins
B) higher customer satisfaction and profit levels
C) higher levels of errors and higher employee satisfaction results
D) more likely to expand internationally and enjoy higher profits

Question

Quizplus · Accepted Answer

Firms that invest and expand their training programs tend to have higher customer satisfaction and profit levels. This is because well-trained employees are better equipped to provide high-quality customer service, which translates to increased customer satisfaction and improved financial performance. Additionally, well-trained employees are often more productive and efficient, leading to cost savings and higher profits for the company.

Which Characteristics Tend to Be Demonstrated by Firms That Invest