A company's balanced scorecard measures yield, order-delivery time, cycle time, and errors as part of which of the following perspectives?
A) Financial
B) Customer
C) Internal-business-process
D) Learning-and-growth

Question

Quizplus · Accepted Answer

These measures are part of the Internal-business-process perspective, as they focus on the efficiency and effectiveness of internal operations that create value for customers.

A Company's Balanced Scorecard Measures Yield, Order-Delivery Time, Cycle Time