The time taken to fulfill clients' requests is an example of the ________ measure of a balanced-scorecard.
A) internal business process perspective
B) customer perspective
C) learning and growth perspective
D) financial perspective

Question

Quizplus · Accepted Answer

The time taken to fulfill clients' requests is directly related to the level of customer satisfaction, making it a customer perspective measure of a balanced-scorecard. The internal business process perspective would focus on measures such as efficiency and productivity of operations. The learning and growth perspective would focus on measures such as employee training and development. The financial perspective would focus on measures such as revenue and profits.

The Time Taken to Fulfill Clients' Requests Is an Example