A large company has been experiencing a steady decline in business over the past year and its employees have been informed that there is a freeze on salary increases for at least the next six months. There has also been talk of layoffs, although the company has vowed to do whatever it can to avoid this. As the year draws to a close Kat, an executive in the home office, needs to inform the regional managers that there is no budget for year-end bonuses. She schedules a conference call with them to discuss year-end issues. When Kat considers how to deliver this news, she thinks that ________.
A) the indirect approach is vastly preferable in this situation
B) the direct approach may be a good idea
C) the indirect approach is her only option
D) while the direct approach is appropriate for some bad-news messages, this is not one of them
E) both the direct and indirect approach are appropriate for any bad-news message
Correct Answer:
Verified
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