The ________ questions help you develop what to say in a bad news message; the ________ questions focus on how to say it.

Question

Quizplus · Accepted Answer

B) After you have determined what you want to say in your message, asking yourself some of the composing questions will help you determine how best to actually say it. For example, deciding whether to start with the bad news or build up to it, how to phrase the bad news, how to soften the message's impact, and how to appropriately close the message.

The ________ Questions Help You Develop What to Say in a Bad