"Because the personalization information was approved when the order was finalized, a refund is not possible for this purchase." This statement eases the impact of bad news through which of the following techniques?
A) using the passive voice
B) using the active voice
C) putting the bad news in a subordinate clause
D) putting the bad news in a main clause surrounded by two subordinate clauses
E) implying the bad news in vague language
Correct Answer:
Verified
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