Trevon has considered his situation and has already decided what information he must include in the bad-news email he is about to draft. However, he is now stuck trying to decide whether he should jump right in with the bad news or build up to it gradually. Trevon is engaged in which stage of the ACE process?

Question

Quizplus · Accepted Answer

C) Deciding whether to lead with the bad news or build up to it gradually is part of the composing stage of the ACE process. This stage also includes deciding how to phrase the bad news, how to soften the message's impact, and how to appropriately close the message.

Trevon Has Considered His Situation and Has Already Decided What