All of the following approaches may be appropriate in the closing to a bad-news message EXCEPT ________.
A) proposing a solution
B) proposing an alternative
C) creating options for future business
D) focusing on a benefit
E) apologizing for the bad news
Correct Answer:
Verified
Q42: Evaluating a bad-news message _.
A)is a good
Q45: After expressing the bad news to your
Q46: An Indian employee asks a Canadian employee
Q48: You will not be able to meet
Q49: Research shows that customers tell nearly _
Q50: You've expressed the bad news and advised
Q52: When denying a customer request, all of
Q53: Denying a request or invitation _.
A)is something
Q54: You had to let a client know
Q55: In today's team-based businesses, collaboration often creates
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