After expressing the bad news to your customer, you think that it is a good idea to offer her some alternatives to try to preserve her goodwill and achieve a positive business result. Which option would NOT be a good choice to include in your message?

Question

Quizplus · Accepted Answer

A) The other choices all offer specific alternatives that you will seek out for the customer, showing an appreciation for her business and a desire to do what you can to remedy the situation. This choice puts the burden on the customer and is vague. Is she supposed to find a print that she will bring to your attention, or are you telling her to find someone else to create a personalized blanket for her? The other choices all do a better job of promoting goodwill and retaining the customer's business.

After Expressing the Bad News to Your Customer, You Think