Question 1

Chevron initially utilized ___________ to improve their supply chain, followed by employee-driven ________ initiatives, and then adopted a unified _____ approach to standardize business processes.

Accepted Answer

Chevron initially adopted Business Process Reengineering (BPR) to improve their supply chain, followed by employee-driven Business Process Improvement (BPI) initiatives, and then adopted a unified Business Process Management (BPM) approach to standardize business processes.

Question 2

________ is the result of optimizing the marketing and innovation processes.

Accepted Answer

Optimal marketing and innovation processes lead to differentiation, which sets a company apart from its competitors and attracts customers. The other options may also improve as a result of optimization, but differentiation is the most closely related to the Marketing and Innovation processes.

Question 3

Which of the following is a support activity in Porter's value chain model?

Accepted Answer

Human resource management is a support activity in Porter's value chain model. The support activities are those that contribute to the effectiveness and efficiency of the primary activities. Human resource management involves the recruitment, selection, training, and development of employees, which enables them to perform their tasks efficiently and effectively.

Question 4

Which of the following is TRUE?

Accepted Answer

Businesses can utilize enterprise architectures, which provide a structured approach to aligning IT with business goals, to foster alignment. However, achieving alignment is a challenge for many organizations and requires ongoing effort and communication among IT and business executives. Therefore, options A, C, and D are not true.

Question 5

__________ is the result of optimizing operations and supplier processes.

Accepted Answer

The answer of __________ is the result of optimizing operations...

Question 6

Banks have a lot of competition locally in addition to competing with online banks. This concept applies to ____________.

Accepted Answer

Bargaining power of buyers refers to the ability of customers to negotiate prices and terms with businesses. In this case, banks have a lot of competition locally, which means that customers have more options to choose from and can negotiate better deals.

Question 7

The _________ stage in BPI is characterized by establishing process metrics and monitoring the improved processes.

Accepted Answer

The Control stage in BPI is where the improved processes are monitored and process metrics are established to ensure that the processes continue to perform effectively and efficiently.

Question 8

The web ____________ buyer power.

Accepted Answer

The answer of The web ____________ buyer power.
...

Question 9

Chevron has used _________, a methodology that combines statistical process analysis with techniques to eliminate waste and improve process flow, since 2006.

Accepted Answer

The question states that Chevron has been using a methodology that combines statistical process analysis with techniques to eliminate waste and improve process flow since 2006. This description matches the principles of Lean Six Sigma, which is a management tool that focuses on identifying and removing waste and variation in processes to improve efficiency and quality. Therefore, the correct choice is A) Lean Six Sigma. The other options, Nimbus and SAP, are not related to process improvement methodologies but rather software or cloud-based platforms for business process management and enterprise resource planning, respectively. The choice D) Six Sigma is similar to Lean Six Sigma but focuses more on reducing defects and variability in products and services rather than entire processes.

Question 10

_________ is the most difficult, radical, lengthy, and comprehensive strategy.

Accepted Answer

Business Process Reengineering (BPR) is the most difficult, radical, lengthy and comprehensive strategy as it involves a complete overhaul of an organization's processes and systems to achieve significant improvements in performance. BPI, BPM, and BPS are also strategies for improving business processes, but they may not involve such extensive changes as BPR.

Question 11

Palantir is NOT primarily used for ____________.

Accepted Answer

Palantir is a software company that specializes in data analysis. It is used by governments and businesses to detect fraud, identify patterns, and make decisions. Palantir is not primarily used for privacy protection.

Question 12

WalMart has a(n)___________ strategy.

Accepted Answer

WalMart's strategy is primarily focused on cost leadership, aiming to offer products at the lowest possible prices to attract a broad customer base.

Question 13

Which of the following is NOT a characteristic of alignment?

Accepted Answer

The statement "Organizations view their IT department employees as supremely important" is not a characteristic of alignment. While it is important to value and recognize the contributions of IT employees, alignment is about ensuring that business and IT objectives are in sync and that all employees are working towards a common goal, regardless of their department or role.

Question 14

Six Sigma is a popular _________ methodology.

Accepted Answer

Six Sigma is primarily a business process improvement methodology (BPI) that focuses on reducing defects and improving quality. While it may involve elements of business process management (BPM) and business process reengineering (BPR), it is not exclusively focused on these approaches. BPS (business performance management) is a separate discipline focused on measuring, monitoring, and improving overall business performance.

Question 15

BYOD stands for

Accepted Answer

BYOD stands for Bring Your Own Device. This refers to the policy of allowing employees or students to use their personal electronic devices, such as laptops or smartphones, for work or school purposes.

Question 16

Which of the following is a type of societal/political/legal pressure?

Accepted Answer

The answer of Which of the following is a type...

Question 17

Chevron employed ________ to provided detailed work instructions to its employees.

Accepted Answer

Chevron employed Nimbus to provide detailed work instructions to its employees.

Question 18

__________ is a methodology for achieving incremental improvements in the effectiveness and efficiency of a process.

Accepted Answer

BPI stands for Business Process Improvement, which is a methodology used to achieve incremental improvements in the effectiveness and efficiency of a process. BPI focuses on identifying areas for improvement, analyzing current processes, and implementing changes to optimize and streamline business operations. BPM (Business Process Management) and BPR (Business Process Reengineering) are more comprehensive approaches that involve radical changes to entire business processes, whereas BPS (Business Process Services) refers to outsourcing of business processes to a third-party provider.

Question 19

Sarbanes-Oxley is an example of ________

Accepted Answer

Sarbanes-Oxley is a government regulation enacted in response to accounting scandals in the early 2000s, specifically the Enron and WorldCom scandals. It aims to improve corporate governance, enhance transparency, and increase accountability in public companies.

Question 20

Which of the following is a problem with BYOD?

Accepted Answer

The problem with BYOD is primarily related to security risks associated with using personal devices for work purposes. This includes the possibility of data breaches, unauthorized access, and malware infections. While cost, productivity, and satisfaction may also be issues, they are generally not as pressing as security concerns.

Quiz 2: Organizational Strategy, Competitive Advantage, and Information Systems

Chevron initially utilized _______ to improve their supply chain, followed by employee-driven initiatives, and then adopted a unified _ approach to standardize business processes.