Question 1

A consumer paying for their purchases at a retail store with a credit card illustrates which of the following marketing concepts?
A)Exchange of Value
B)Want
C)Demand
D)Need
E)Drive

Accepted Answer

The concept of exchange of value is illustrated in this scenario, as the consumer is exchanging money (in the form of credit) for the products they are purchasing.

Question 2

To be part of the ________ for a product, consumers must share a common need that can be satisfied by the product and have the resources, willingness, and authority to purchase the product.
A)demand center
B)audience
C)value proposition
D)marketplace
E)market

Accepted Answer

The market refers to the group of consumers who share a common need that can be satisfied by the product and have the resources, willingness, and authority to purchase it. The marketplace is the physical or virtual location where the exchange between buyers and sellers takes place. The demand center is a term used in B2B (business-to-business) marketing and refers to a group of people within an organization who are responsible for making purchasing decisions. The audience refers to the group of people who receive a message, such as an advertisement or marketing campaign. The value proposition is the unique benefit or advantage that a product or service offers to its customers.

Question 3

A ________ is a desire for a particular product a consumer uses to satisfy a need in a specific way that is culturally and socially influenced.
A)benefit
B)demand
C)value
D)utility
E)want

Accepted Answer

A want is a desire for a particular product and can be influenced by cultural and social factors. Benefits refer to the advantages or gains that a product or service provides. Demand is the quantity of a product or service that consumers are willing and able to buy at a certain price. Value is the perceived worth or usefulness of a product or service, while utility refers to the usefulness or satisfaction that a consumer derives from a product or service.

Question 4

________ is about delivering value to everyone who is affected by a transaction.
A)Demand
B)Competitive advantage
C)Marketing
D)Exchange
E)The value chain

Accepted Answer

Marketing is all about delivering value to everyone who is affected by a transaction, whether it's the customer, the company, or society as a whole. Marketing is the process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

Question 5

As described in the opening vignette of Chapter 1, customers return to the Yellow Point Lodge each year because it offers comfort and wonderful memories of years past.This is an example of ________.
A)marketing mix
B)Customer Value
C)Marketing Position
D)Marketing Integration
E)Desired Attributes

Accepted Answer

The fact that customers return to Yellow Point Lodge each year indicates that they find value in the experience. Customer value is the perceived benefits received compared to the costs incurred, and in this case, the benefit of comfort and memories outweighs the cost of time and money spent returning to the lodge.

Question 6

A customer's desire for a product coupled with the buying power or resources to obtain that product is called a ________.
A)benefit
B)demand
C)need
D)stake
E)service

Accepted Answer

Demand refers to a customer's desire for a product or service, accompanied by their ability and willingness to pay for it. Benefits refer to the advantages or positive outcomes that a product or service provides. Needs refer to the basic requirements necessary for survival or well-being. Stakes refer to the interests or investments that a person or entity has in a particular situation. Services refer to intangible offerings that provide value to customers. Hence, the best choice is B.

Question 7

From a marketing perspective, when one student eats trail mix for lunch while another eats a cheeseburger and french fries, they are demonstrating differences in ________.
A)Benefit
B)Wants
C)Demand
D)Need
E)Drive

Accepted Answer

Wants refer to the specific desires or preferences of individuals, such as choosing trail mix over a cheeseburger and fries for lunch. Benefits relate to the advantages or positive outcomes that a product or service provides, which is not necessarily demonstrated in this scenario. Demand refers to the willingness and ability of consumers to purchase a product or service, which is not demonstrated here as it is a single instance. Need refers to the basic requirements for human survival, such as food, shelter, and clothing, but it is not necessarily demonstrated here as both options fulfill a basic need for sustenance. Drive refers to the internal motivation or impulse that prompts individuals to take action, but it is not necessarily demonstrated here as the reason behind the students' choices is not stated.

Question 8

Marketers first identify consumer needs and then provide products that satisfy those needs.This practice is referred to as ________.
A)the stakeholder orientation
B)the marketing concept
C)Total Quality Management
D)the production orientation
E)the marketing mix

Accepted Answer

The marketing concept is the idea that businesses should meet the needs of consumers by providing products and services that satisfy their demands. This approach involves researching and understanding consumer needs and preferences in order to create products that effectively address those needs. It is a customer-centric approach to business that seeks to create long-term relationships with consumers by providing value and meeting their needs.

Question 9

A(n) ________ is the ultimate user of a good or service.
A)stakeholder
B)market
C)target market
D)marketer
E)consumer

Accepted Answer

A consumer is the ultimate user of a good or service, as they are the ones who purchase and use the product. While stakeholders, the market, and the target market may have an interest or influence in the product, they are not necessarily the end-users. A marketer plays a role in promoting and selling the product, but they are not the ultimate user.

Question 10

A firm that focuses on a ________ orientation is likely to learn an important lesson the hard way - consumers do not buy products,they buy benefits.
A)product
B)consumer
C)sustainability
D)CRM
E)TQM

Accepted Answer

A firm that focuses on a product orientation tends to be more focused on the features, design, and specifications of the product rather than the benefits it provides to the customer. This can lead to a disconnect between the marketing message and what the customer actually wants or values. Firms need to understand that customers are primarily interested in the benefits a product can provide, such as solving a problem, improving their quality of life, or fulfilling a need, rather than the product itself.

Question 11

For an exchange to occur, ________.
A)at least two people or organizations must be willing to make a trade, and each must have something the other wants
B)there must be one winner and one loser
C)someone must make a financial profit
D)the item must be tangible
E)time utility must be created

Accepted Answer

An exchange involves two parties who are willing to make a trade, and each party must possess something that the other party desires. This does not necessarily involve a financial profit, a tangible item, or the creation of time utility.

Question 12

Carrie is shopping for a new watch.She is looking at a Timex and at a Rolex.The fact that either watch will give her the correct time is an example of a ________.
A)Benefit
B)Want
C)Demand
D)Need
E)Drive

Accepted Answer

The fact that either watch will give her the correct time is a benefit, as it fulfills the basic function of a watch - telling time. A want refers to a desire for a specific product or service, whereas demand involves both the desire and ability to purchase a specific product or service. A need refers to a basic requirement for survival, such as food, water, and shelter. Lastly, a drive is an innate, biological urge that compels individuals to take action.

Question 13

Which of the following is NOT a marketing field?
A)supply-channel management
B)accounting
C)brand management
D)advertising
E)new product planning

Accepted Answer

Accounting is not a marketing field, it is a separate field that deals with financial recording and management. The other choices, supply-channel management, brand management, advertising, and new product planning are all marketing fields that involve promoting and selling products or services.

Question 14

When a gap exists between a consumer's actual state and some ideal or desired state, the consumer has a ________.
A)benefit
B)demand
C)need
D)value
E)utility

Accepted Answer

When there is a gap between a consumer's actual state and desired state, it creates a need that the consumer wants to fulfill. Therefore, the appropriate choice here is C, need.

Question 15

A glitzy shopping mall, a mail-order catalog, a television shopping network, and an e-commerce Web site are all examples of ________.
A)marketing concepts
B)value chains
C)monopolies
D)marketplaces
E)strategic business units

Accepted Answer

All of these examples represent different types of marketplaces, where goods and services are bought and sold.

Question 16

________ is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
A)Demand satisfaction
B)Competitive advantage building
C)Marketing
D)Total Quality Management
E)Value chain management

Accepted Answer

The definition given perfectly describes the concept of marketing. Marketing involves all the activities and processes involved in creating and delivering products or services that provide value to customers, clients, partners, and society at large. It encompasses everything from market research and analysis, product development, advertising and promotion, sales, and customer service.

Question 17

________ refers to the benefits a customer receives from purchasing a good or service.
A)Satisfaction
B)Demand
C)Want
D)Promotion
E)Customer Value

Accepted Answer

Customer value refers to the benefits that a customer receives from purchasing a good or service. It takes into account not only the price of the product but also the quality, convenience, reputation, and other aspects that impact the overall satisfaction of the customer. Therefore, customer value is a broader concept than satisfaction, which solely refers to the level of contentment after a purchase.

Question 18

In which kind of market would a product orientation be most successful?
A)a buyer's market in which supply exceeds demand
B)a market in which there are more sellers than buyers
C)a seller's market in which the seller focusses on production and distribution of the product
D)a market that sells only intangible products
E)no market

Accepted Answer

In a seller's market where demand exceeds supply, a product orientation can lead to successful production and distribution of the product. The goal of a product orientation is to continuously improve and refine the product to meet customer needs and expectations, which can be effective in a seller's market where customers may be less price-sensitive and more concerned with obtaining the product they want. In a buyer's market with excess supply, a customer orientation may be more effective to differentiate the product and attract buyers. In a market with more sellers than buyers, a competitor orientation may be more effective to gain market share. A market that sells only intangible products would require a service orientation.

Question 19

A ________ is the outcome that motivates a customer's buying behavior.
A)benefit
B)demand
C)value
D)need
E)want

Accepted Answer

A benefit is the positive outcome that a customer seeks when making a purchase. This could be something tangible, like a product that solves a problem, or intangible, like a feeling of satisfaction or status that comes from owning a particular brand. Demands, values, needs, and wants can all influence buying behavior, but a benefit is the specific outcome that customers are looking for.

Question 20

Buyers, sellers, investors, and community residents are all considered ________ in a company.
A)stakeholders
B)shareholders
C)consumers
D)value chain members
E)social marketers

Accepted Answer

These groups are all stakeholders in a company, as they have an interest in the company's success or impact. Shareholders specifically refer to those who own shares or stock in the company, while consumers refer to those who purchase goods or services from the company. Value chain members refer to the various entities involved in producing, distributing, and selling a product or service, while social marketers promote social causes or behavior change instead of commercial products.

Quiz 1: Welcome to the World of Marketing: Create and Deliver Value

A consumer paying for their purchases at a retail store with a credit card illustrates which of the following marketing concepts?

To be part of the ________ for a product, consumers must share a common need that can be satisfied by the product and have the resources, willingness, and authority to purchase the product.

A ________ is a desire for a particular product a consumer uses to satisfy a need in a specific way that is culturally and socially influenced.

________ is about delivering value to everyone who is affected by a transaction.

As described in the opening vignette of Chapter 1, customers return to the Yellow Point Lodge each year because it offers comfort and wonderful memories of years past.This is an example of ________.

A customer's desire for a product coupled with the buying power or resources to obtain that product is called a ________.

From a marketing perspective, when one student eats trail mix for lunch while another eats a cheeseburger and french fries, they are demonstrating differences in ________.

Marketers first identify consumer needs and then provide products that satisfy those needs.This practice is referred to as ________.

A(n) ________ is the ultimate user of a good or service.

A firm that focuses on a ________ orientation is likely to learn an important lesson the hard way - consumers do not buy products,they buy benefits.

For an exchange to occur, ________.

Carrie is shopping for a new watch.She is looking at a Timex and at a Rolex.The fact that either watch will give her the correct time is an example of a ________.

Which of the following is NOT a marketing field?

When a gap exists between a consumer's actual state and some ideal or desired state, the consumer has a ________.

A glitzy shopping mall, a mail-order catalog, a television shopping network, and an e-commerce Web site are all examples of ________.

________ is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

________ refers to the benefits a customer receives from purchasing a good or service.

In which kind of market would a product orientation be most successful?

A ________ is the outcome that motivates a customer's buying behavior.

Buyers, sellers, investors, and community residents are all considered ________ in a company.