Pine and Acorn,a financial consultancy,had introduced a new performance analysis system for its consultants.This system required that consultants update details about their work on the system,failing which their incentives would be withheld.Initially,the consultants were enthusiastic about updating the system; currently however,it is being noticed that many of them are not performing this task regularly.This represents a failure in the _____ step of Lewin's three-step model for change.

Question

Quizplus · Accepted Answer

The failure of consultants to regularly update the new performance analysis system indicates a failure in the refreezing step of Lewin's three-step model for change. Refreezing involves solidifying or stabilizing the changes made during the implementation stage, which in this case would involve ensuring that consultants continue to use the new system consistently.

Pine and Acorn,a Financial Consultancy,had Introduced a New Performance Analysis