The proprietor of Kutcher Nursing Centre requires all employees to wear clean uniforms and to maintain hygiene at all times.The equipment is kept clean and there are beautiful plants everywhere.In this example,the proprietor is emphasizing the _____ determinant of service quality.

Question

Quizplus · Accepted Answer

Tangibles include the physical evidence of the service. In this case, the proprietor of the repair center emphasizes that the tangible elements of the firm should be clean and organized.

The Proprietor of Kutcher Nursing Centre Requires All Employees to Wear