Which of the following explains the reason that the definition of what constitutes good service quality is difficult?
A) Services are not labor intensive.
B) Services are examined objectively.
C) Service quality is measured against performance.
D) Service quality is measured against standards.
Correct Answer:
Verified
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A) is used to overcome problems
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A) do
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Q24: The customer perceives the level of service
Q25: Tangibles refer to:
A) perishable goods.
B) the physical evidence of
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