Which of the following are components of a firm's service offering and customer-linking processes that affect customer satisfaction?

Question

Quizplus · Accepted Answer

All three options - technical assistance and training, recovery process for fixing service problems, and basic elements of the service offering expected by customers - are important components of a firm's service offering and customer-linking processes that can affect customer satisfaction. Providing technical assistance and training to customers can help them use the product or service more effectively and efficiently, thus leading to higher satisfaction. A good recovery process for fixing service problems can turn a negative experience into a positive one and help retain customers. Finally, meeting or exceeding the basic elements of the service offering that customers expect is crucial for customer satisfaction. Therefore, all three options are important and can affect customer satisfaction.

Which of the Following Are Components of a Firm's Service