The two primary principles of total quality management (TQM) are:
A) focusing on delivering customer value and focusing on managing processes rather than people.
B) focusing on managing processes rather than people and working in teams to execute processes efficiently and effectively.
C) focusing on delivering customer value and continually improving the system and its processes.
D) focusing on managing processes rather than people and continually improving the system and its processes.
Correct Answer:
Verified
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