The theory that managers' attitudes toward and expectations and treatment of employees largely determine their performance is known as:
A) organizational behavior.
B) citizenship behavior.
C) the self-fulfilling prophecy.
D) the Pygmalion effect.

Question

Quizplus · Accepted Answer

The theory that managers' attitudes toward and expectations and treatment of employees largely determine their performance is known as the Pygmalion effect. This theory suggests that when managers have high expectations of their employees, it leads to better performance, and vice versa. The Pygmalion effect is also known as the self-fulfilling prophecy, which describes how people's beliefs and expectations can influence their behavior in a way that creates reality consistent with those beliefs and expectations.

The Theory That Managers' Attitudes Toward and Expectations and Treatment