Due to financial difficulties, the management of Briteway Sav-N-Shop, a chain of retail stores, is planning to cut some of the office staff at its headquarters. Therefore, the chief operations officer instructs Daniel, the human resources director, to develop a system for evaluating workers in terms of their performance. The objective is to divide the workforce into three groups: the top producers, who should be retained at any cost; the lost causes, who will need to be cut; and the mid-level performers, whose jobs are relatively assured-at least for now. This method is known as
A) behaviorally anchored rating scales.
B) management by objectives.
C) forced ranking.
D) benchmarking.
E) ranking curves.

Question

Quizplus · Accepted Answer

The forced ranking method requires managers to rank all of their people into one of three categories: the top 20 percent (A players), the vital middle 70 percent (B players), or the bottom 10 percent (C players).

Due to Financial Difficulties, the Management of Briteway Sav-N-Shop, a Chain