Question 1

Perry was recently hired to join the marketing team at Axon International. He will be starting at the company in two weeks. Perry has the reputation of being an expert in ad campaigns and catching the attention of the target audience. However, he also has the reputation of not getting along with anyone. He does not care much about where or for whom he works and is primarily motivated to achieve goals for himself and beat his own records. Perry can be described as a(n)
A) star.
B) lone wolf.
C) citizen.
D) apathetic.
E) dog.

Accepted Answer

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. Perry has had the reputation of being an expert in ad campaigns and catching the attention of the target audiences (high performance). However, he also has the reputation of not getting along with anyone. He has low commitment to the company. Hence, he can be classified in the lone wolf category.

Question 2

Hector works as an assistant coach for the Boise Geysers in the U.S. Basketball Association. Recently, he was offered the position of head coaching duties with the Boulder Mountain Goats. Though their offer was very attractive, and it would have been a huge career move for Hector, he declined the offer. He felt it was with Geysers that he had learned and developed as a coach and that staying with the team was the right thing to do. This is an example of ________ commitment.
A) continuance
B) intuitive
C) evaluative
D) normative
E) affective

Accepted Answer

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

Question 3

Employees that possess high commitment and high performance and are held up as role models for other employees are
A) dogs.
B) apathetics.
C) stars.
D) lone wolves.
E) citizens.

Accepted Answer

Stars possess high commitment and high performance and are held up as role models for other employees.

Question 4

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with
A) exit or neglect.
B) loyalty or neglect.
C) neglect or voice.
D) exit or voice.
E) exit or loyalty.

Accepted Answer

Exit is defined as an active, destructive response by which an individual either ends or restricts organizational membership. Neglect is defined as a passive, destructive response in which interest and effort in the job declines. Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with exit or neglect.

Question 5

Organizational commitment increases the likelihood that an individual will respond to a negative work event with
A) loyalty or neglect.
B) exit or loyalty.
C) voice or exit.
D) loyalty or voice.
E) neglect or exit.

Accepted Answer

Loyalty is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement. Voice is defined as an active, constructive response in which individuals attempt to improve the situation. Organizational commitment should increase the likelihood that a negative work event will prompt voice or loyalty.

Question 6

A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as
A) voice.
B) exit.
C) neglect.
D) loyalty.
E) ignorance.

Accepted Answer

Loyalty is defined as a passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement.

Question 7

When Faisal asks Tad how he feels about Margo's leaving and about his own reasons for staying with the company, Tad replies that for him, it is the company's relaxed atmosphere and his best friends at Crossroads that keeps him working there. Tad is exhibiting ________ commitment.
A) continuance
B) affective
C) evaluative
D) normative
E) associative

Accepted Answer

Affective commitment is defined as a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization. Tad feels that if he leaves Crossroads, he will miss his colleagues and the company atmosphere a lot. Hence, he is exhibiting affective commitment.

Question 8

________ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.
A) Normative
B) Evaluative
C) Social
D) Continuance
E) Affective

Accepted Answer

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

Question 9

Normative commitment from employees can result from all of these except
A) the personal work principles of employees.
B) organizational socialization.
C) the creation of a feeling that the employee is in the organization's debt.
D) an increase in the organization's charitable activities.
E) implementation of a matrix structure in the organization.

Accepted Answer

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do. Normative commitment from employees can result from personal work philosophies of employees, organizational socialization, creating a feeling that the employee is in the organization's debt, and increasing the organization's charitable activities.

Question 10

Which of the following types of employees possesses high commitment and low task performance but performs many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?
A) stars
B) citizens
C) lone wolves
D) apathetics
E) dogs

Accepted Answer

Citizens possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly.

Question 11

Which of the following terms refers to a passive, destructive response in which interest and effort in the job decline?
A) exit
B) loyalty
C) voice
D) ignorance
E) neglect

Accepted Answer

Neglect is defined as a passive, destructive response in which interest and effort in the job decline.

Question 12

Sofia, Faisal, and Tad are coworkers at Crossroads, Inc. All three have worked at Crossroads for five years now. One day while eating lunch together, Sofia remarks that she heard their colleague Margo recently quit and went to work for a competitor. Each of the three has a different opinion about Margo's leaving, and they all have their own reasons for continuing to stay at Crossroads. Faisal remarks that it is not worthwhile for him to leave like Margo because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Faisal is exhibiting ________ commitment.
A) continuance
B) affective
C) obligation-based
D) normative
E) skill-based

Accepted Answer

Continuance commitment is defined as a desire to remain a member of an organization because of awareness of the costs associated with leaving it. Faisal feels that if he walks away from CI, he will be walking away from his promotion, which might turn out to be a loss for him in the future. Hence, he is exhibiting continuance commitment.

Question 13

Omar and Sari work as designers at Hologram Marketing. Recently, Sari's husband got a new job in a city fifty miles away, and they have decided to move there. Sari already has a new job lined up that pays about the same as her current one and has a better benefits package, but she is sad about leaving because she has made so many close friends during her fifteen years at Hologram. Omar is relatively new to the company, having just completed his design degree a few months ago. He completed an internship while in school, but Hologram was the first agency to make him a job offer. Sari tells him she has considered turning down the job offer in the new city and commuting to Hologram instead. She then asks Omar how he feels about working at Hologram. How would Omar most likely respond?
A) "I'm just thrilled to have any job, even if it's not my ideal in the long run. The job market is terrible right now."
B) "Even though the pay isn't what I hoped for, I can apply for a raise in six months. Most companies make you wait a year."
C) "You should take the new job. I like it here, but the salary's not all that great. If I got a better offer, I'd leave in a heartbeat."
D) "It's a great offer, but I'd never leave unless I had to. Even though I haven't been here as long as you, I felt welcomed right away."
E) "I think if you decide to take that other job, I will probably leave as well. Hologram is great, but I'm sure there's something else out there for me."

Accepted Answer

The fact that Hologram offered Omar a job despite his relative lack of work experience suggests that he may have a high level of normative commitment. While Sari's level of affective commitment is high, Omar's is likely to be less so since he's only been there a few months. The response in which Omar explains that he would not leave unless he had to is most likely, as it indicates that Omar feels a sense of obligation to Hologram for taking a chance on him.

Question 14

An active, constructive response to a negative situation in which individuals attempt to improve the situation, is referred to as
A) voice.
B) neglect.
C) loyalty.
D) exit.
E) honesty.

Accepted Answer

Voice is defined as an active, constructive response in which individuals attempt to improve the situation.

Question 15

"Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. Stars are likely respond to negative events with ________ because they have the desire to improve the status quo and the credibility needed to inspire change.
A) loyalty
B) exit
C) neglect
D) voice
E) ignorance

Accepted Answer

Stars possess high commitment and high performance and are held up as role models for other employees. Stars likely respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.

Question 16

Thurston's friend Bao is thinking of applying for a job at Thurston's company. Thurston tells Bao it's a great place to work, but secretly Thurston dislikes his boss and is hoping he will retire soon. Thurston is demonstrating
A) apathy.
B) neglect.
C) loyalty.
D) passivity.
E) withdrawal.

Accepted Answer

Loyalty is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement.

Question 17

When Faisal and Tad ask Sofia her thoughts on the matter, she notes that Margo had no bonds to CI. She was relatively new and had not invested any time there. Sofia says, "Crossroads gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes. There is no way that I could desert them by leaving for another company." Sofia is exhibiting ________ commitment.
A) continuance
B) intuitive
C) evaluative
D) normative
E) affective

Accepted Answer

Normative commitment is defined as a desire to remain a member of an organization due to a feeling of obligation. Sofia feels that she "owes" the company and that staying at CI is the right thing to do. Hence, she is exhibiting normative commitment.

Question 18

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as
A) voice.
B) exit.
C) loyalty.
D) neglect.
E) ignorance.

Accepted Answer

Exit is defined as an active, destructive response by which an individual either ends or restricts organizational membership.

Question 19

Hung and Suzanne's company has instituted a new volunteering program where more experienced employees mentor the youngest employees, many of whom are fresh from college or internships. Hung signs up, but Suzanne does not. A few months later, how does Hung likely feel about having become a volunteer?
A) She feels resentful, since she is essentially working for free.
B) She feels more engaged in the company and in her primary role.
C) She likes it but finds the extra time commitment a major problem.
D) She enjoys it, but her colleagues think she is kissing up to the management.
E) She likes it but feels her mentees take advantage of her time, becoming a distraction.

Accepted Answer

Many companies encourage employees to engage in volunteering-the giving of time or skills during a planned activity for a nonprofit or charitable group. Such companies may encourage volunteering on employees' own personal time, or may create "corporate volunteering" programs where employees can give time or skills during the workday. Are such efforts a distraction for employees that interferes with their jobs? Quite the contrary, as research suggests that employees who volunteer are actually more engaged in their work than employees who don't. Moreover, employees who volunteer are given "credit" for those activities by their colleagues.

Question 20

"Citizens" are one of the four types of employees based on the degree of organizational commitment and task performance. "Citizens" are likely to respond to negative events with ________ because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization.
A) loyalty
B) exit
C) neglect
D) voice
E) ignorance

Accepted Answer

Citizens are likely to respond to negative events with loyalty because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization. You can spot citizens by looking for the people who do the little things like showing around new employees, picking up birthday cakes, ordering new supplies when needed, and so forth.

Quiz 3: Organizational Commitment

Employees that possess high commitment and high performance and are held up as role models for other employees are

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with

Organizational commitment increases the likelihood that an individual will respond to a negative work event with

A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as

When Faisal asks Tad how he feels about Margo's leaving and about his own reasons for staying with the company, Tad replies that for him, it is the company's relaxed atmosphere and his best friends at Crossroads that keeps him working there. Tad is exhibiting ________ commitment.

________ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

Normative commitment from employees can result from all of these except

Which of the following types of employees possesses high commitment and low task performance but performs many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?

Which of the following terms refers to a passive, destructive response in which interest and effort in the job decline?

An active, constructive response to a negative situation in which individuals attempt to improve the situation, is referred to as

"Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. Stars are likely respond to negative events with ________ because they have the desire to improve the status quo and the credibility needed to inspire change.

Thurston's friend Bao is thinking of applying for a job at Thurston's company. Thurston tells Bao it's a great place to work, but secretly Thurston dislikes his boss and is hoping he will retire soon. Thurston is demonstrating

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as