A Customer Writes to You Seeking Free Repairs for a Laptop

A customer writes to you seeking free repairs for a laptop manufactured by your company. From the customer's letter it is clear that the modifications she made to the computer void the warranty and leave her responsible for the repair costs.
-Which of the following statements phrases this bad news most clearly?

A) It is unfortunate that the damage is due to operator error; please see the enclosed list of repair shops.
B) Warranty information makes it clear which types of situations are covered by warranty and which are excluded; the following repair shops would be able to assist you.
C) The warranty for this product excludes the situation you describe; we advise that you contact one of the repair shops listed below if you wish to pursue these repairs yourself.
D) We wish that the terms of your warranty could cover issues like the one you experienced; a repair can be easily arranged by contacting one of the following repair shops.
E) Some instances of damage are covered by the warranty, while others are the responsibility of the owner; if you really want the laptop repaired contact one of these repair shops.