A customer writes to you seeking free repairs for a laptop manufactured by your company. From the customer's letter it is clear that the modifications she made to the computer void the warranty and leave her responsible for the repair costs.
-Which of the following is a way to "soften the blow" of bad news?
A) making the bad news vague
B) positioning bad news ahead of good news
C) subordinating the bad news
D) using negative language
E) placing the blame on the audience
Correct Answer:
Verified
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