The right to be heard implies that companies should listen to consumer complaints and
A) thank them for their time.
B) give them a full refund.
C) do whatever the consumer requests.
D) do nothing―just listening is enough.
E) take appropriate action.

Question

Quizplus · Accepted Answer

The right to be heard does not necessarily mean that the consumer's every request should be fulfilled, but it does require companies to take appropriate action in response to consumer complaints. This may include offering a refund or other compensation, or making changes to products, policies, or services to address the consumer's concerns. Simply listening to complaints without taking any action is not sufficient to fulfill the right to be heard.

The Right to Be Heard Implies That Companies Should Listen