Anne's new necklace breaks the day after she purchases it. She tries to get it fixed or replaced and feels that she has been given the runaround by both the retailer and the manufacturer of the necklace. She is treated rudely and finally told she will have to drive two hours to a company-approved repair center to have the necklace fixed. Anne is certain that her consumer right to ____ has been ignored by both companies.
A) be heard
B) safety
C) be informed
D) service
E) consumer education

Question

Quizplus · Accepted Answer

Anne's consumer right to service has been ignored by both the retailer and the manufacturer. She has not been provided with adequate customer service in trying to get her necklace repaired or replaced, and has been treated rudely in the process. The fact that she has been told to drive two hours to a repair center further highlights the lack of service she has received.

Anne's New Necklace Breaks the Day After She Purchases It